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In store selected accessories sale and pre owned furniture sale, In store and in the warehouse.
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Returns

Whilst we hope that you are completely satisfied with your purchase, if this is not the case, please email sales@scrumpie.co.uk, fax us (01993 812 379) or inform us by letter, within 7 days of receipt and advise us that you would like to return the item, quoting your order number and reason for return. Please ensure you inspect the item on receipt to check for any damages.

Please make sure you inspect all goods before signing the courier's delivery note.

Please return the item, which must be unmarked and undamaged, with all original packing as soon as possible. Goods not returned within 30 days of receipt by the customer will not be eligible for a refund. A refund will be made to you when the goods arrive back with ‘Scrumpie’.

Please use a postage service that is traceable and insured, to protect yourself in case of loss or damage. We will also expect any courier service to allow us to inspect the goods before accepting them.

‘Scrumpie’ will always refund postage on items that have arrived in a damaged condition. However, the customer is responsible for the return postage on undamaged or unwanted items.

Please also be aware that colour and form of our products may vary slightly from the pictures shown on our website. This may be down to slight differences in the natural material and hand crafting process and also due to the way monitors display colour.

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